Syllabus – Quality management for Hospital and healthcare organizations

Syllabus – Quality management for Hospital and healthcare organizations

Quality management for Hospital and healthcare organizations
  • General concepts: historical background of QA,
  • Dimensions of quality
  • Dimensions of quality
  • Different terminology used in QA
  • Definition of quality.
  • Frameworks for quality of care: perspectives of the community, individual/clients, providers of health care, and managers.
  • Quality Assurance Process
  • Setting standards: Need for standards, process of setting standards, communicating standards, developing indicators.
  • Assessment and measurement of quality,
  • Frameworks for quality assessment
  • Methods and tools of quality assessment.
  • Monitoring and Supervising Quality: Quality monitoring process, and collection of data and analysis, supervising quality, Indicators of quality, Identifying quality problems and gaps.
  • Quality Improvement Interventions: Quality Assurance (QA), Continuous Quality Improvement (CQI) and Total Quality Management (TQM).
  • Use of tools: for problem identification, prioritizing problems and developing solution to the problem. QI tools including brainstorming, consensus, criteria/ matrix, flow chart, fishbone diagram and Pareto chart.
  • Leadership and team-building in quality.
  • Medical Audit.
  • Planning for and Implementing QA in health care organizations.
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